How to Fix the Error: Remote Desktop License Issue on Mac

6 days ago

5 min read

When using Remote Desktop on a Mac, you might encounter a "Remote Desktop License Issue" that prevents you from connecting to the remote server. This issue arises due to licensing problems, expired Remote Desktop Services (RDS) licenses, or misconfigurations in your Mac settings or the remote server setup.

If you are facing this error, don’t worry! This article will guide you through detailed solutions to resolve the Remote Desktop License Issue on a Mac.

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Common Causes of Remote Desktop License Issues on Mac

Understanding the root cause of the issue is essential to apply the right solution. Here are the common reasons for this error:

Expired RDS License: If the license on the Remote Desktop Server has expired, the client will fail to establish a connection.
Corrupted License Cache: The license cache stored on your Mac might get corrupted, leading to connection issues.
Server Misconfiguration: Incorrect server settings, such as mismanaged Group Policy or licensing mode, can cause this error.
Client-Side Misconfiguration: Incompatible client settings or outdated software on the Mac can also trigger this issue.

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How to Fix the Remote Desktop License Issue on Mac

Follow the steps below to troubleshoot and resolve the error:

Step 1: Clear the RDP License Cache on Your Mac

The license cache stores temporary data that can sometimes get corrupted. Clearing it can resolve the issue.

Close Remote Desktop App: Make sure the Remote Desktop app is not running.
Access the License File:
- Open Finder and press Command + Shift + G.
- Enter ~/Library/Containers/com.microsoft.rdc.mac/Data/Library/Preferences/.
Locate the License File:
- Look for files named com.microsoft.rdc.mac.license or similar.
Delete the File: Move the license file to the trash.
Restart the Remote Desktop App: Try reconnecting to the server.

Step 2: Verify and Update the Remote Desktop Client

Ensure that you are using the latest version of the Remote Desktop client.

Check for Updates:
- Open the App Store on your Mac.
- Navigate to the Updates section.
- Update the Remote Desktop app if an update is available.
Reinstall the App (Optional):
- Uninstall the current version of the Remote Desktop client.
- Download and install the latest version from the Microsoft website.

Pro Tip: Regularly updating your software ensures compatibility and resolves known bugs.

Step 3: Configure the Licensing Mode on the Server

If the issue persists, the problem may lie with the server configuration.

Access the Remote Desktop Server:
- Log in to the server using an administrator account.
Check Licensing Mode:
- Open the Server Manager.
- Navigate to Remote Desktop Services > Overview.
- Ensure that the licensing mode is correctly configured (e.g., Per User or Per Device).
Reconfigure Licensing:
- If needed, update the licensing configuration to match the intended mode.
Restart Services:
- Restart the Remote Desktop Services to apply the changes.

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Step 4: Renew or Activate RDS Licenses

Expired or inactive RDS licenses can block connections from the Remote Desktop client.

Check License Status:
- On the server, open the Remote Desktop Licensing Manager.
- Verify the status of the installed licenses.
Activate or Renew Licenses:
- Follow the on-screen instructions to activate or renew the licenses.
- Contact Microsoft if you encounter any issues during activation.
Restart the Server:
- Restart the server to ensure the changes take effect.

Step 5: Adjust Group Policy Settings

Improper Group Policy settings can lead to licensing issues. Update these settings as follows:

Open Group Policy Editor:
- On the server, press Windows + R, type gpedit.msc, and hit Enter.
Navigate to Licensing Policies:
- Go to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Licensing.
Update Policies:
- Enable the policy Use the specified Remote Desktop license servers.
- Enter the license server name in the settings.
- Enable the policy Set the Remote Desktop licensing mode and select the appropriate mode (Per User or Per Device).
Apply and Restart:
- Apply the changes and restart the Remote Desktop Services.

Step 6: Verify Network Connectivity

Ensure that your Mac can establish a stable connection to the remote server.

Test Network:
- Open the Terminal on your Mac and ping the server using ping <server IP>.
Check Firewall Settings:
- On both your Mac and the server, ensure that Remote Desktop ports (default: 3389) are open.
Reconnect to the Server:
- Relaunch the Remote Desktop client and attempt to connect.

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Step 7: Recreate the Remote Desktop Connection

Sometimes, recreating the connection can resolve persistent issues.

Delete Existing Connection:
- Open the Remote Desktop app on your Mac.
- Right-click the problematic connection and select Delete.
Create a New Connection:
- Click + New to create a fresh connection.
- Enter the server IP, username, and other required details.
Save and Connect:
- Save the new connection and try connecting to the server.

FAQs About Remote Desktop License Issues on Mac

Q1: What is a Remote Desktop License Issue?A: This error occurs when the Remote Desktop client cannot validate the license with the Remote Desktop Services server due to expired licenses, corrupted cache, or server misconfigurations.

Q2: How do I clear the RDP license cache on a Mac?A: Navigate to ~/Library/Containers/com.microsoft.rdc.mac/Data/Library/Preferences/, locate the license file, and delete it.

Q3: What causes the Remote Desktop License Issue?A: Common causes include expired RDS licenses, corrupted license cache on the client, server misconfiguration, and outdated Remote Desktop client software.

Q4: How can I update the Remote Desktop client on my Mac?A: Open the App Store, go to Updates, and install the latest version of the Remote Desktop client.

Q5: How do I check the licensing mode on the server?A: Access the Remote Desktop Services section in Server Manager and verify the licensing mode under the Overview tab.

Q6: Can I fix this issue without server access?A: You can attempt client-side fixes like clearing the license cache or updating the Remote Desktop app. However, server-related issues require administrative access.

Q7: What should I do if RDS licenses are expired?A: Renew or activate the licenses using the Remote Desktop Licensing Manager on the server.

Q8: Why is my Remote Desktop client unable to connect despite following all steps?A: There might be additional network, firewall, or server-specific issues. Call +1-855-216-3133 for expert help.

Q9: How do I configure Group Policy settings for licensing?A: Open Group Policy Editor, navigate to Remote Desktop licensing policies, enable and configure the necessary policies, and restart the server.

Q10: How do I test network connectivity to the Remote Desktop server?A: Open Terminal on your Mac and ping the server IP using ping <server IP>.

Q11: Is there a way to avoid licensing issues in the future?A: Regularly update the RDS licenses, maintain proper server configurations, and keep the Remote Desktop client software updated.

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Conclusion

The Remote Desktop License Issue on Mac can be resolved by following the steps outlined above. Whether the problem lies with the client-side configuration, corrupted license cache, or server settings, addressing these issues methodically can restore seamless remote access.

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